Omni-Channel Conversation Management System for Online Marketplaces

Allow your buyers and sellers to communicate in their preferred messenger app and retain visibility on the entire conversation. Our AI-powered conversation management system increases sales and helps your agents support customers pro-actively, before they contact you!

We’re not saying Groktor reads minds, but it does…

Omni-Channel Conversation Management System for Online Marketplaces

Allow your buyers and sellers to communicate in their preferred messenger app and retain visibility on the entire conversation. Our AI-powered conversation management system increases sales and helps your agents support customers pro-actively, before they contact you!

We’re not saying Groktor reads minds, but it does…

HOW IT WORKS

Use Omnichannel Message Routing and Advanced AI to Centralize, Automate and Manage your Marketplace’s Customer Care.

Have Your Cake and Eat It

A one-stop solution for all your communication channels. Let your buyers and sellers communicate via the channel they are comfortable with, yet never leave your system.

Monitor in real-time all the conversations across your marketplace in one place, pre-sale or post-sale, from Whatsapp, to Telegram, Messenger, iMessage, WeChat and more, with new channels constantly being added.

  • Increase Agent Productivity by 48%
  • System can manage over 2 million message per minute

Have Your Cake and Eat It

A one-stop solution for all your communication channels. Let your buyers and sellers communicate via the channel they are comfortable with, yet never leave your system.

Monitor in real-time all the conversations across your marketplace in one place, pre-sale or post-sale, from Whatsapp, to Telegram, Messenger, iMessage, WeChat and more, with new channels constantly being added.

  • Increase Agent Productivity by 48%
  • System can manage over 2 million message per minute

Chatbots

Automate your users’ frequently asked questions

Our chatbot uses sentiment analysis and natural language processing to understand the tone and direction of the conversations between your buyers and sellers or hosts and guests, helping them check in and offer solutions where disputes might be brewing, or simply flag a heated conversation for a human agent to review.

Multilingual
Always Available
AI Customer Experience Agent

Chatbots

Automate your users’ frequently asked questions

Our chatbot uses sentiment analysis and natural language processing to understand the tone and direction of the conversations between your buyers and sellers or hosts and guests, helping them check in and offer solutions where disputes might be brewing, or simply flag a heated conversation for a human agent to review.

Multilingual
Always Available
AI Customer Experience Agent

Reports

The console offers smart insights to help you improve your customer care. See the latest data about your users’ engagement, with each other and with your customer service team.

Reports

The console offers smart insights to help you improve your customer care. See the latest data about your users’ engagement, with each other and with your customer service team.

Integrations

Hi.Groktor integrates with most apps and communication channels you use every day.

OUR PRICES

Simple, transparent pricing

  • Basic
    Startups
  • From 199/ month
    + setup fee
  • No chatbot
  • Up to 5 seats (€9.90/extra seat)
  • 1 channel (€49.90/extra channel)
  • Console included
  • Basic reports
  • No automatic ticket creation
  • No booking system
  • Hi.Groktor branding
  • Email support
  • Medium
    Scale-ups
  • From499/ month
    + setup fee
  • Standard chatbot
  • Up to 50 seats (€9.90/extra seat)
  • 5 channels (€49.90/extra channel)
  • Console included
  • Medium reports
  • Standard ticket creation
  • Re-directs to your booking engine
  • Hi.Groktor branding
  • Personalised training and email support
  • Advanced
    Mature Marketplaces
  • From999/ month
    + setup fee
  • Customised chatbot
  • Up to 200 seats (€9.90/extra seat)
  • 10 channels (€49.90/extra channel)
  • Console included
  • Advanced reports
  • Advanced ticket creation
  • Redirects to your booking engine
  • No Hi.Groktor branding
  • Account manager with personalised training, phone and email support
  • Basic
    Startups
  • From 199/ month
    + setup fee
  • No chatbot
  • Up to 5 seats (€9.90/extra seat)
  • 1 channel (€49.90/extra channel)
  • Console included
  • Basic reports
  • No automatic ticket creation
  • No booking system
  • Hi.Groktor branding
  • Email support
  • Medium
    Scale-ups
  • From499/ month
    + setup fee
  • Standard chatbot
  • Up to 50 agent seats (€9.90/extra seat)
  • 5 channels (€49.90/extra channel)
  • Console included
  • Medium reports
  • Standard ticket creation
  • Re-directs to your booking engine
  • Hi.Groktor branding
  • Personalised training and email support
  • Advanced
    Mature Marketplaces
  • From999/ month
    + setup fee
  • Customised chatbot
  • Up to 200 seats (€9.90/extra seat)
  • 10 channels (€49.90/extra channel)
  • Console included
  • Advanced reports
  • Advanced ticket creation
  • Redirects to your booking engine
  • No Hi.Groktor branding
  • Account manager with personalised training, phone and email support

* on a yearly subscription

GET IN TOUCH

A team of individuals, each with their own backgrounds, experience, special moves and super powers.

Together we form like Voltron. Greater than the sum of our parts. Groktor, the full power, super developer.

Native apps, high performance / rapid scale API’s, Progressive Web Apps, Jamstack… You want to talk tech? Groktor’s got your back. We bring the facts and experience to smash all challenges!

We’re capable of much more than just developing your great ideas. We know what the tech can do now and where it is likely heading. We can help your organisation or startup to get ahead of the curve and lead the way to the future!

Groktor ON FIRE

(ref FAKE GRIMLOCK)

GET IN TOUCH

A team of individuals, each with their own backgrounds, experience, special moves and super powers.

Together we form like Voltron. Greater than the sum of our parts. Groktor, the full power, super developer.

Native apps, high performance / rapid scale API’s, Progressive Web Apps, Jamstack… You want to talk tech? Groktor’s got your back. We bring the facts and experience to smash all challenges!

We’re capable of much more than just developing your great ideas. We know what the tech can do now and where it is likely heading. We can help your organisation or startup to get ahead of the curve and lead the way to the future!

Groktor ON FIRE

(ref FAKE GRIMLOCK)